Railway Complaint Letter Generator for India

To,
The Chief Commercial Manager (Refunds),
[Zonal Railway Name] Railway,
[Divisional / Zonal Headquarters Address, City – PIN]

Copy to: Customer Care, IRCTC, New Delhi (care@irctc.co.in)
Also lodged on: RailMadad, railmadad.indianrailways.gov.in

Date: [DD/MM/YYYY]

Subject: Complaint regarding [refund not received / TDR not processed / deficiency in service] – PNR No. [XXXXXXXXXX] – Train No. [XXXXX] dated [DD/MM/YYYY] – Rs. [Amount]

Respected Sir / Madam,

I, [Your Full Name], residing at [Your Complete Address], am writing in respect of
the journey particulars set out below.

JOURNEY AND TICKET DETAILS:
• PNR Number           : [XXXXXXXXXX]
• Train No. and name   : [XXXXX] – [Train Name]
• Date of journey      : [DD/MM/YYYY]
• From / To            : [Station] to [Station]
• Class                : [SL / 3A / 2A / 1A / CC / EC]
• Number of passengers : [N]
• Fare paid            : Rs. [Amount]
• Booking date / mode  : [DD/MM/YYYY] via [IRCTC website / IRCTC app / counter]
• Transaction ID       : [XXXXXXXXXXXX]

NATURE OF THE COMPLAINT:
[Choose and complete the ground that applies:
(a) The train was cancelled by the Railways on [DD/MM/YYYY]. The refund of Rs.
    [Amount] has not been credited despite [NN] days having elapsed.
(b) The ticket was cancelled by me on [DD/MM/YYYY] at [HH:MM], well within the
    prescribed period, and the applicable refund of Rs. [Amount] after deduction
    of cancellation charges has not been credited.
(c) A TDR was filed on [DD/MM/YYYY] vide TDR No. [XXXX] on the ground of
    [AC not working / coach not attached / train late by more than three hours /
    berth not provided], and no decision has been communicated.
(d) The amount of Rs. [Amount] was deducted at the time of booking on
    [DD/MM/YYYY] but no ticket was generated.]

SERVICE FAILURE DETAILS (where applicable):
[Describe the deficiency with time stamps: "The air conditioning in coach [B3]
did not function between [Station] and [Station], a stretch of approximately [N]
hours. This was reported to the Travelling Ticket Examiner at [HH:MM] and to the
on-board staff, and a complaint was lodged on RailMadad at [HH:MM] vide Reference
No. [XXXX]."]

FOLLOW-UPS MADE:
1. RailMadad complaint on [DD/MM/YYYY] — Reference No. [XXXX].
2. Email to care@irctc.co.in on [DD/MM/YYYY]. [No reply / reply attached.]
3. Call to IRCTC customer care on [DD/MM/YYYY] — Ref. No. [XXXX].

RELIEF SOUGHT:
1. Refund of Rs. [Amount] to the original payment source.
2. Interest / compensation for the delay in refund beyond the prescribed period.
3. A written decision on TDR No. [XXXX], with reasons, if it is being rejected.
4. A reply within 30 days of receipt of this letter.

Refunds of railway tickets are governed by the Railways (Cancellation of Tickets
and Refund of Fare) Rules. I request that my claim be decided in accordance with
those Rules.
[Check indianrailways.gov.in and irctc.co.in for the current
refund rules and timelines.]

If the matter is not resolved within 30 days, I shall pursue remedies before the
District Consumer Disputes Redressal Commission at [City] under the Consumer
Protection Act, 2019.

ENCLOSURES:
1. Copy of the e-ticket / ERS for PNR [XXXXXXXXXX]
2. Bank or card statement showing the debit of Rs. [Amount]
3. TDR acknowledgement, TDR No. [XXXX], if filed
4. RailMadad complaint acknowledgement, Ref. No. [XXXX]
5. Photographs or other evidence of the service failure, if applicable

Yours faithfully,

[Signature]
[Your Full Name]
PNR: [XXXXXXXXXX]
Mobile: [+91 XXXXXXXXXX]
Email: [your@email.com]
Place: [City]