Complaint Directory India
Government & Brands
Two directories in one. Government grievances — state CM helplines and grievance portals, electricity and municipal complaints. And brand grievance officers — the escalation ladder for e-commerce, banking, telecom, airlines and payment apps.
Note: Officer names, numbers and emails change. Every contact carries its official source and the date we last checked it. GetNyay is not affiliated with any government department.
Government Grievances & Helplines
State systemsComplaints about a government department, a state grievance portal or a public service. Every state runs its own system under its own name and number — there is no single national helpline.
Regulators & Ombudsmen
14 authoritiesWhere a complaint goes once the company has failed you. Most of these are free, need no lawyer, and can pass an order the company has to obey — but each has its own deadline for filing.
Sector Helplines & Public Services
12 servicesRailways, post, LPG, Aadhaar and the delivery and mobility platforms — each with the channel that actually works, the waiting period, and where the complaint goes next.
Brand & Company Grievance Officers
8 companiesComplaints about a company — e-commerce, banking, telecom, airlines and payment apps — with the grievance officer, the nodal officer and the sector regulator above them.
Refund not received · Wrong item delivered
Refund delayed beyond 7 business days · Wrong product delivered
Flight cancellation refund not received · Denied boarding compensation
UPI/IMPS transaction failed but amount debited · Credit card dispute or fraudulent charge
Failed UPI transaction amount not reversed · Credit card fraudulent transaction
Payment deducted but not received by merchant · Paytm wallet balance not refunded
Network disruption or poor signal · Wrong billing or excess charges
Slow 5G/4G speed · Data plan not activated
How to Use This Directory
Find your brand using the search or category filter above.
Open the brand page to see all grievance officer contact channels and escalation steps.
Follow the escalation path in order — start with customer service, then Grievance Officer, then sector regulator.
Use GetNyay to draft your complaint letter — include all contact attempts and reference numbers as evidence.
Frequently Asked Questions
What is a Grievance Officer and why does every company have one?
Under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, every significant social media intermediary and online platform must appoint a Grievance Officer. Banks must appoint a Nodal Officer under RBI guidelines. Telecom companies must appoint an Appellate Authority under TRAI regulations. The deadline they work to depends on the sector, not on a single national rule: an e-commerce entity has to acknowledge within 48 hours and dispose of the complaint within one month under the Consumer Protection (E-Commerce) Rules, 2020, while banking, telecom and airline complaints run on their own regulator's timelines.
When should I contact the Grievance Officer instead of customer service?
Contact the Grievance Officer after customer service has failed to resolve your issue within 7–15 days, or when you've received an unsatisfactory response. Writing to the Grievance Officer is worth doing in every sector because it puts the complaint and its date on record. Whether it is compulsory depends on where you go next: the RBI Ombudsman and the Insurance Ombudsman will only take a complaint that was first put to the bank or the insurer, whereas a Consumer Commission complaint under the Consumer Protection Act, 2019 needs no such step.
Can I go directly to the consumer forum without contacting the Grievance Officer?
Yes, in every sector. Section 35 of the Consumer Protection Act, 2019 lets a qualifying complainant file with the Consumer Commission without first exhausting a company's private grievance channels. Contacting the Grievance Officer is still worth doing, because it creates documentary evidence of the complaint and its date, which strengthens the case. The position differs for the ombudsman schemes: the RBI Ombudsman and the Insurance Ombudsman are only open after a representation to the bank or insurer. TRAI is not a comparable step — it regulates the framework and does not decide an individual subscriber's billing or refund dispute.
What is the RBI Integrated Ombudsman and when should I file there?
The Reserve Bank – Integrated Ombudsman Scheme, 2026 at cms.rbi.org.in covers complaints against all RBI-regulated entities — banks, NBFCs and payment system operators. Approach it once the bank's response period has expired, or sooner if the reply is unsatisfactory, and file within 90 days of that point. It is free and entirely online, and can award up to ₹30 lakh for consequential loss plus a further ₹3 lakh for time, expenses and harassment.