About GetNyay
Helping Indian consumers document and escalate grievances — clearly, quickly, and independently
Who We Are
GetNyay is published and edited by Deepak Middha, a Chartered Accountant. We built this platform to give Indian consumers a faster, clearer path to documenting and escalating their grievances — without needing a lawyer or spending hours figuring out the right format.
It is built and edited by one person rather than a team: Deepak Middha, a Chartered Accountant, who writes the pages, maintains the directory data and answers every message that comes in. His profile page sets out what he does here and, just as importantly, what he does not — he is not a lawyer and does not give legal advice.
What GetNyay Does
GetNyay is a digital complaint-letter preparation platform that helps Indian consumers create structured complaint letters for issues involving banks, UPI transactions, credit cards, railway/IRCTC refunds, insurance, telecom, ecommerce refunds, and other consumer-service problems.
Users enter their issue details, timeline, evidence, and desired resolution. GetNyay organises the information into a clear complaint letter that users can download and use for self-submission.
GetNyay is not a law firm, does not provide legal representation, and does not guarantee complaint outcomes. Our goal is to make complaint documentation clearer, faster, and more accessible.
How It Helps Consumers
What We Do Not Do
- We are not a law firm or legal service provider
- We do not provide legal advice or legal representation
- We are not affiliated with any government body, regulator, or ombudsman office
- We do not submit complaints on your behalf
- We do not guarantee complaint resolution or any specific outcome
- We are not a substitute for a qualified legal professional
Trust & Transparency
Most of what you type into GetNyay never leaves your browser — the letters, formats and calculators build your document on your own device. Where something is stored, such as a complaint you created in the wizard, it is kept until you ask us to delete it — one email and it is gone. We never sell personal information to anyone.
GetNyay is free. There is no payment step anywhere on the site, so no card or payment details are ever collected from you — see our no-payment policy.
Our platform uses industry-standard encryption and access controls to protect your data. You can review our full data practices in our Privacy Policy and Terms of Service.
Important Disclaimer
GetNyay is not a law firm, not an advocate, and is not affiliated with any government body. We do not provide legal representation or guarantee complaint resolution. All information is for educational and self-help purposes only. Users are responsible for verifying final content before submission. Regulator contact details and timelines are informational — always verify at official government portals before relying on them.
Ready to Draft Your Complaint?
Start for free — no account required, and no payment at any step. The complete document, Word and PDF, is yours to download.