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GetNyay
Create Complaint — ₹99 to Unlock
Refund Policy

Refund Policy

Our policy on refunds for complaint unlock payments made through GetNyay. Because we deliver digital content immediately, our general policy is no refunds after delivery — but we handle genuine errors fairly.

Effective date: May 25, 2026  ·  GetNyay / Wealth Building Academy LLC

Table of Contents

1. Digital Content Policy

GetNyay provides instant digital content delivery. When you pay ₹99 to unlock a complaint, the following content is delivered immediately and electronically:

  • Complete complaint letter text (full body)
  • PDF-format download of the complaint
  • Email-ready copy with formatted subject line
  • Complete evidence checklist
  • Escalation timeline and guidance
  • Next authority / escalation pathway information

Because this content is delivered to you immediately upon payment completion and is accessible from the moment your payment is confirmed, our general policy is that refunds are not provided after successful content delivery.

This policy is consistent with standard practice for digital goods and SaaS platforms delivering immediate content, and with provisions for digital goods under applicable consumer protection frameworks.

2. Our Commitment to Fair Treatment

While our general policy does not provide refunds for delivered digital content, we are committed to treating users fairly. We review genuine issues — particularly technical failures, duplicate charges, and circumstances beyond the user’s control — and handle them on a case-by-case basis with reasonable discretion.

Our goal is to ensure that no user is unfairly charged when the Platform fails to deliver the promised content.

3. Eligible Refund Scenarios

You may be eligible for a refund if:

  • Your payment was processed successfully but the complaint was NOT unlocked due to a technical error on our end
  • You were charged twice for the same complaint (duplicate charge)
  • You were charged for a complaint that did not exist in our system
  • Your payment was processed but you never received access to any content (verifiable technical failure)

In each of the above cases, we will first attempt to resolve the issue by manually unlocking your complaint or correcting the technical error. A monetary refund is issued only where the technical issue cannot be resolved within a reasonable timeframe.

4. Non-Refundable Scenarios

Refunds are not provided for:

  • Change of mind after payment and content delivery
  • Dissatisfaction with the drafting quality or style of the AI-generated complaint
  • The complaint not achieving the outcome you hoped for (we do not control complaint outcomes)
  • The company or regulator not responding to your complaint
  • Deciding not to submit the complaint after unlocking it
  • Complaints against companies or in categories not clearly described on the Platform
  • Requests submitted more than 7 days after the original payment date

GetNyay is a drafting assistance tool. The quality of a complaint’s outcome depends on the facts of your case and the conduct of third parties — factors entirely outside our control.

5. Technical Failures & Payment Errors

If your payment was deducted by Stripe but your complaint was not unlocked, this may be due to a webhook delivery delay or a processing error. Here is what to do:

  1. Wait 5 minutes and refresh your complaint page. Our payment verification system retries automatically.
  2. If still locked after 5 minutes, return to the success page URL you were redirected to after payment. It will attempt to verify your session.
  3. If still locked after 15 minutes, email payments@getnyay.in with your Stripe session ID or the last 4 digits of the card used, your complaint reference ID, and the email address used for the account.
  4. We aim to resolve all technical unlock failures within 2 business days.
Your Stripe session ID is included in the payment success URL (looks like cs_live_...) and in your Stripe payment receipt email.

6. How to Request a Refund

To request a refund for an eligible scenario:

  1. Email payments@getnyay.in with the subject line: "Refund Request — [Your Complaint Reference ID]"
  2. Include: (a) your registered email address, (b) the Stripe payment session ID or payment receipt, (c) the complaint reference ID, (d) a brief description of why you are requesting a refund.
  3. Requests must be submitted within 7 days of the original payment.
  4. We will acknowledge your request within 2 business days and provide a decision within 5 business days.

For payment support: payments@getnyay.in

7. Processing Timeline

  • Refund decision: within 5 business days of receiving your complete request
  • Stripe credit/debit card refunds: 5–10 business days after approval (depends on your bank)
  • Stripe UPI refunds: typically 3–5 business days after approval
  • Stripe net banking refunds: 5–7 business days after approval

Refunds are processed to the original payment method. We cannot issue refunds to a different card, account, or UPI ID than the one used for the original payment.

8. Stripe Payment Processing

All payments on GetNyay are processed by Stripe, Inc., a US-based payment processor. Stripe operates its own policies and processing timelines that may affect refund delivery.

We do not store your card numbers, CVV, or full payment credentials. Stripe handles all sensitive payment data. For questions about a payment that appear on your bank statement as a Stripe charge, Stripe’s support is available at support.stripe.com.

If a refund is approved by us, we initiate it through Stripe immediately. Stripe then processes the refund back to your original payment method within the timelines described above. We have no ability to expedite the banking side of the refund once it has been initiated.