Editorial Policy

Most people meet the Indian legal system at the worst possible moment — a refund that never came, a deposit that was not returned, a builder who missed possession, a marriage ending, a salary unpaid. What they need first is rarely a lawyer. It is the format of the document, the name of the officer who receives it, and how long they have to act.

That is what this site publishes:

• Document formats — legal notices, affidavits, complaints, applications, agreements — with the structure a reader can see and fill in.
• Procedures — how a complaint or a case actually moves, stage by stage, and what each stage needs.
• Escalation paths — the ladder from the company’s own desk to the regulator, the ombudsman, or the commission, with the time limits attached to each rung.
• A grievance contact directory — nodal and grievance officer details compiled from official published sources, with the date each entry was last verified.
• Free tools — generators that assemble a first draft, and calculators for limitation periods, court fees, jurisdiction and eligibility.

All of it is free, none of it requires an account, and it is written for India — Indian statutes, Indian forums, Indian procedure.

What counts:

• The bare Act, the rules made under it, and amendments — as published by the government, on India Code or the ministry’s own site.
• The official page of the regulator or ministry that administers the process — RBI, IRDAI, TRAI, SEBI, the RERA authority of the state, the Department of Consumer Affairs.
• Judgments, read in the official or authoritative report, where a page depends on how a provision has been interpreted.
• The company’s own published grievance page — for its nodal officer, its escalation ladder and its stated timelines.
• The government portal itself — e-Jagriti, the National Consumer Helpline, CPGRAMS, the RBI complaint portal — for how a filing actually works today.

What does not count

Other content sites. Not law-firm blogs, not aggregators, not question-and-answer sites, and not whatever an AI model recalls about a statute. Second-hand legal writing carries errors forward confidently and at scale — a section number that was renumbered years ago is still repeated across hundreds of pages, and each repetition makes it look more true. We do not treat any of it as evidence, however well-known the site.

Where a page rests on a specific source, we name it and link it, so you can check the position yourself rather than take our word for it. If we cannot find a primary source for a claim, we do not publish the claim.

We use AI, and we would rather say so here than have you work it out. There is one statement about it and this is it — the AI content notice expands on what AI gets wrong and what that means for a draft you generate; it does not say anything different from this section.

Where AI is involved

• Drafting and explanation — much of the written material on the site is drafted with AI assistance and then edited.
• Generated documents — the AI-assisted parts of the complaint flow turn what you describe into a first draft for you.
• Ask GetNyay AI — the chat answers your question directly.

Where AI is not involved

• The document formats and templates themselves — those are written and maintained by hand.
• The calculators — those are ordinary code implementing a rule from a statute, and they compute rather than predict.
• The directory entries — those are read off an official page by a person and dated.

Documents the site generates for you are, by their nature, produced at the moment you ask for them and cannot be reviewed by us in advance. That is why every one of them says so, and why nothing on this site should be filed without being read first.

Legal content on this site is intended to be reviewed by a practising advocate before publication. Where a page has been reviewed, the page carries the reviewer’s name, their bar council enrolment number and the date of review, and the reviewer has a profile on this site so you can see who they are and check the enrolment for yourself.

A page that has not been reviewed says so on the page itself. We do not use ambiguous phrasing — “legally vetted”, “expert reviewed”, “verified by our legal team” — to imply a review that has not happened, and our structured data does not assert a reviewer where there is none.

People act on what we publish, so an error here has a cost that falls on someone else. We treat error reports as the most important messages we get.

1. Report it — through the contact page or by email. The page URL, what is wrong, and the official source if you have one.
2. We check it — against the primary source, not against another website, and not against what the page already says.
3. We fix it — promptly. A wrong section number, a wrong limitation period, a wrong forum or a bounced contact detail is fixed as soon as it is confirmed, not batched into a future update.
4. We update the date — the page’s last-reviewed date changes when the correction lands.
5. We say so where it matters — a material correction is noted on the page itself, so a reader who saw the old version can tell what changed. We do not silently rewrite a substantive statement.

We reply to every error report, including the ones that turn out to be mistaken — so you know it was actually looked at rather than ignored.

• Every legal page is reviewed at least once a year.
• A page is reviewed immediately when the law behind it changes — an amendment, a renumbering, a revised monetary limit, a new set of rules, a significant judgment.
• Directory entries are re-verified periodically, and each entry shows the date it was last checked so you can see how fresh it is.
• Where a procedure moves — a portal replaced, a filing route changed — the affected pages are updated together rather than one at a time.

Nothing on this site has been paid for by anyone, and nothing on it is for sale.

• No paid placements. No company, law firm or service has paid to appear on this site, to appear higher in a list, or to be described in a particular way.
• No sponsored content. No page here was commissioned or funded by an interested party.
• No affiliate links. We take no commission on anything a reader clicks, signs up for or buys elsewhere.
• No advertising. There are no ad networks on this site and no ad-targeting cookies.
• Directory listings are not sold. A company appears in the directory because consumers need to reach it, and its details come from its own published grievance page. It cannot pay to be listed, delisted, or described differently.

GetNyay is also free to use — see our no-payment policy — so there is no commercial interest steering what any page says.

Our disclaimer sets out the full position, including the limits of our liability and what to check before you file.

Deepak Middha, founder and editor, is responsible for everything published here and reads every message that comes in. He is a Chartered Accountant — not a lawyer — and his profile page sets out exactly what he does and does not do on this site.

Errors, out-of-date contacts, changed law, or a page that reads as though it is claiming more than it should: write to team@getnyay.in or use the contact page.