Paytm (One97 Communications) Complaint Escalation
— Grievance Officer & Contacts
Step-by-step escalation guide for Paytm (One97 Communications) complaints — grievance officer role, all contact channels, regulator path, and what to do when nothing works.
Grievance Officer / Nodal Officer: Paytm's Grievance Officer details are published at paytm.com/grievance-officer. Verify the current officer name and contact details from the official page — payment app officer details change periodically.
All Complaint Channels
Step-by-Step Escalation Path
Raise complaint via Paytm App or paytm.com/care. Note the complaint ticket number.
If unresolved within 30 days, escalate to the Grievance Officer via the link above.
For wallet/UPI issues: file with RBI Integrated Ombudsman at cms.rbi.org.in (covers payment system participants).
For merchant/service disputes: file at consumerhelpline.gov.in (NCH) or eDaakhil.
If Paytm Bank account is involved, the RBI Ombudsman is the primary regulator.
Regulator: RBI Integrated Ombudsman (for wallet/UPI) / NCH (for merchant services)
RBI covers Paytm Payments Bank Ltd. and Paytm wallet as a payment system operator. cms.rbi.org.in accepts complaints after exhausting Paytm's internal process.
https://cms.rbi.org.in →Common Complaints Against Paytm (One97 Communications)
For failed UPI/wallet transactions, NPCI requires credit within 5 business days (T+5). If not reversed, file at cms.rbi.org.in. Screenshot the failed transaction reference (UTR/RRN) immediately.
Registered Address (for Legal Notice by RPAD)
One97 Communications Limited, B-121, Sector-5, Noida – 201301, Uttar Pradesh, India.
Frequently Asked Questions
Who is the Grievance Officer for Paytm (One97 Communications)?
Paytm (One97 Communications) appoints a Grievance Officer / Nodal Officer as required by Indian law. Paytm's Grievance Officer details are published at paytm.com/grievance-officer. Verify the current officer name and contact details from the official page — payment app officer details change periodically.
What is the complaint response time for Paytm (One97 Communications)?
Paytm (One97 Communications)'s response timeline: 30 days (Paytm) → RBI Ombudsman. Companies are legally required to acknowledge complaints within 48 hours and resolve within 30 days.
Which regulator covers Paytm (One97 Communications) complaints?
RBI Integrated Ombudsman (for wallet/UPI) / NCH (for merchant services) is the relevant regulator. RBI covers Paytm Payments Bank Ltd. and Paytm wallet as a payment system operator. cms.rbi.org.in accepts complaints after exhausting Paytm's internal process.
What are the most common complaints against Paytm (One97 Communications)?
The most frequent complaints against Paytm (One97 Communications) include: Payment deducted but not received by merchant, Paytm wallet balance not refunded, UPI transaction failed and amount not reversed, Cashback not credited, KYC issues, Account blocked without notice.
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