IndiGo Airlines Complaint Escalation
— Grievance Officer & Contacts
Step-by-step escalation guide for IndiGo Airlines complaints — grievance officer role, all contact channels, regulator path, and what to do when nothing works.
Nodal Officer / Grievance Officer: IndiGo's Nodal Officer details are published on the DGCA Airline Websites Registry and on www.goindigo.in/contact-us.html. Verify current officer details from the official website before writing.
All Complaint Channels
Step-by-Step Escalation Path
Call IndiGo customer care (+91-99100-38282) and raise a formal complaint. Note the complaint reference number.
Send a written complaint email to customer.relations@goindigo.in with PNR, flight details, and the specific relief demanded.
If unresolved within 15 days, escalate to DGCA via the Air Sewa portal (airsewa.gov.in) — mandatory for flight-related complaints.
For refunds from DGCA-regulated cancellations or denied boarding, file at airsewa.gov.in — DGCA has specific timelines (7 days for refund from cancellation).
If DGCA does not resolve, file a consumer complaint at eDaakhil with Air Sewa ticket number as exhibit.
Regulator: DGCA (Directorate General of Civil Aviation) — Air Sewa Portal
DGCA Air Sewa is mandatory for airline complaints before consumer court. DGCA has binding authority over airlines for refund and compensation matters.
https://airsewa.gov.in →Common Complaints Against IndiGo Airlines
Under DGCA regulations, airlines must refund within 7 working days for cancelled flights (3 days for credit card). Keep your original ticket, boarding pass (or check-in proof), and all SMS/email confirmations.
Registered Address (for Legal Notice by RPAD)
InterGlobe Aviation Ltd. (IndiGo), Central Wing, Ground Floor, Iridium Building, Udyog Vihar, Phase-I, Gurugram – 122016, Haryana, India.
Frequently Asked Questions
Who is the Grievance Officer for IndiGo Airlines?
IndiGo Airlines appoints a Nodal Officer / Grievance Officer as required by Indian law. IndiGo's Nodal Officer details are published on the DGCA Airline Websites Registry and on www.goindigo.in/contact-us.html. Verify current officer details from the official website before writing.
What is the complaint response time for IndiGo Airlines?
IndiGo Airlines's response timeline: 7–15 days for airline; DGCA complaint within 15 days. Companies are legally required to acknowledge complaints within 48 hours and resolve within 30 days.
Which regulator covers IndiGo Airlines complaints?
DGCA (Directorate General of Civil Aviation) — Air Sewa Portal is the relevant regulator. DGCA Air Sewa is mandatory for airline complaints before consumer court. DGCA has binding authority over airlines for refund and compensation matters.
What are the most common complaints against IndiGo Airlines?
The most frequent complaints against IndiGo Airlines include: Flight cancellation refund not received, Denied boarding compensation, Baggage lost or damaged, Excess baggage charge dispute, Delay compensation, Web check-in charges.
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