Consumer Complaint Letter Generator for India

To,
The Grievance Officer,
[Company Name],
[Registered Office Address, City, State – PIN]

Sent by: Email to [grievance@company.com] and Speed Post with Registration

Date: [DD/MM/YYYY]

Subject: Formal complaint under the Consumer Protection Act, 2019 – Order / Policy / Booking No. [XXXX] dated [DD/MM/YYYY] – Deficiency in service – Rs. [Amount]

Dear Sir / Madam,

I, [Your Full Name], residing at [Your Complete Address], am writing to place on
record a formal complaint regarding the goods/services detailed below, which
remains unresolved despite my earlier attempts to have it addressed.

TRANSACTION DETAILS:
• Order / Reference No. : [XXXX]
• Date of purchase      : [DD/MM/YYYY]
• Goods / services      : [Description]
• Amount paid           : Rs. [Amount]
• Mode of payment       : [UPI / Card / NetBanking / Cash]
• Delivery / service date: [DD/MM/YYYY]

NATURE OF THE GRIEVANCE:
[State the facts plainly and in date order. For example: "The product delivered
on [date] was found to be [defective / different from what was advertised /
incomplete]. I raised a return request on [date], which was approved. The item
was picked up on [date]. The refund of Rs. [Amount] promised within [N] business
days has not been credited as on today, [NN] days later."]

STEPS ALREADY TAKEN:
1. Customer care contacted on [DD/MM/YYYY] — Reference No. [XXXX]. I was informed
   that [state the response].
2. Follow-up on [DD/MM/YYYY] — Reference No. [XXXX]. No resolution.
3. Email sent to [support@company.com] on [DD/MM/YYYY]. [No reply received / The
   reply dated [DD/MM/YYYY] did not address the issue.]

LEGAL POSITION:
The conduct described above amounts to a deficiency in service within the meaning
of Section 2(11) of the Consumer Protection Act, 2019, and/or an unfair trade
practice within the meaning of Section 2(47) of the Act. Under the Consumer
Protection (E-Commerce) Rules, 2020, an e-commerce entity is required to appoint
a Grievance Officer, to acknowledge a complaint within forty-eight hours, and to
redress it within one month of receipt.
[Check consumeraffairs.nic.in for the current rules.]

RELIEF SOUGHT:
1. Refund of Rs. [Amount] to the original payment source, or replacement of the
   goods, within 15 days of receipt of this letter.
2. Compensation for the delay, inconvenience and expense caused.
3. A written response setting out the action taken.

Please treat this as a formal notice. If the grievance is not redressed within 15
days of receipt, I shall be constrained to file a complaint before the District
Consumer Disputes Redressal Commission at [City] under Section 35 of the Consumer
Protection Act, 2019, and to register the matter with the National Consumer
Helpline at consumerhelpline.gov.in, entirely at your risk as to cost and
consequences.

ENCLOSURES:
1. Copy of the invoice / order confirmation dated [DD/MM/YYYY]
2. Bank statement showing payment of Rs. [Amount]
3. Screenshots of the customer care conversation with reference numbers
4. Photographs of the product, where the complaint concerns a defect
5. Copy of the return / refund approval, if issued

Yours faithfully,

[Signature]
[Your Full Name]
Mobile: [+91 XXXXXXXXXX]
Email: [your@email.com]
Place: [City]