Refund Complaint Letter Generator India

To,
The Grievance Officer,
[Company Name],
[Registered Office Address, City, State – PIN]

Sent by: Email to [grievance@company.com] and Speed Post with Registration

Date: [DD/MM/YYYY]

Subject: Demand for refund of Rs. [Amount] – Order / Booking No. [XXXX] dated [DD/MM/YYYY] – Refund overdue by [NN] days

Dear Sir / Madam,

I, [Your Full Name], residing at [Your Complete Address], write to demand the
refund of Rs. [Amount] which has fallen due to me and which remains unpaid.

REFUND PARTICULARS:
• Order / Booking No.  : [XXXX]
• Date of transaction  : [DD/MM/YYYY]
• Amount paid          : Rs. [Amount]
• Payment mode / UTR   : [UPI / Card / NetBanking] — [UTR XXXXXXXXXXXX]
• Refund approved on   : [DD/MM/YYYY]
• Refund promised by   : [DD/MM/YYYY] ([N] business days as stated by you)
• Days overdue         : [NN] days

FACTS:
On [DD/MM/YYYY], I [placed order / booked service] No. [XXXX] and paid Rs.
[Amount]. On [DD/MM/YYYY], [the order was cancelled by you / I exercised the
return option within the return window / the service was not provided], and a
refund became payable. Your representative confirmed on [DD/MM/YYYY] that the
refund of Rs. [Amount] had been approved and would be credited within [N]
business days. That period expired on [DD/MM/YYYY]. The amount has still not been
credited to my [bank account / card / UPI ID].

FOLLOW-UPS MADE:
1. [DD/MM/YYYY] — customer care, Ref. No. [XXXX]. Told: [response].
2. [DD/MM/YYYY] — customer care, Ref. No. [XXXX]. Told: [response].
3. [DD/MM/YYYY] — email to [support@company.com]. [No reply / reply attached.]

I have verified with my bank on [DD/MM/YYYY] that no credit corresponding to this
refund has been received, and I am willing to furnish a bank statement for the
relevant period.

LEGAL POSITION:
Withholding a refund that has been approved, beyond the period represented to the
consumer, amounts to a deficiency in service under Section 2(11) of the Consumer
Protection Act, 2019, and to an unfair trade practice under Section 2(47). Where
the transaction was made online, the Consumer Protection (E-Commerce) Rules, 2020
require refunds to be effected within a reasonable period as represented, and
require the grievance to be redressed within one month.
[Check consumeraffairs.nic.in.]

DEMAND:
1. Refund of Rs. [Amount] to the original payment source within 15 days of
   receipt of this letter.
2. Interest at [X]% per annum from [DD/MM/YYYY], being the date the refund fell
   due, until the date of actual credit.
3. Compensation for the time, expense and inconvenience caused by the delay.
4. Written confirmation of the refund with the UTR of the credit.

Please note that if the refund is not credited within 15 days of receipt, I shall
file a complaint before the District Consumer Disputes Redressal Commission at
[City] under Section 35 of the Consumer Protection Act, 2019, claiming the
refund, interest, compensation and costs, and shall additionally register the
matter on the National Consumer Helpline portal.

ENCLOSURES:
1. Order / booking confirmation dated [DD/MM/YYYY]
2. Cancellation / return approval showing the refund was sanctioned
3. Bank or card statement for the period [DD/MM/YYYY] to [DD/MM/YYYY]
4. Screenshots of customer care conversations with reference numbers

Yours faithfully,

[Signature]
[Your Full Name]
Mobile: [+91 XXXXXXXXXX]
Email: [your@email.com]
Place: [City]