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LPG Gas Complaint — Emergency Number, Helplines and Distributor Escalation

One emergency number and one complaint line cover Indane, HP Gas and Bharat Gas alike. What differs is the portal and the distributor — and the distributor is where almost every real complaint has to be settled.

Quick answer
Who to contact first
For a leak, the emergency helpline immediately. For anything else, your LPG distributor first — the agency you book from — and then the oil marketing company above it.
How to reach them
Dial 1906 for a gas leak, at any hour. For a service complaint, the common toll-free line 1800-2333-555 serves Indane, HP Gas and Bharat Gas, and each company also runs its own portal.
How long to wait
A leak is an emergency and is not a complaint — treat it as such. For service complaints, no single national redress period is published across the three companies.
If they ignore you
Escalate above the distributor to the oil marketing company’s area or regional office, then its nodal grievance channel. Overcharging above the notified retail price is worth stating explicitly, because the price is fixed and the distributor is not free to vary it.
Call
1906
LPG emergency — gas leak, all India, any hour
1800-2333-555 — common LPG complaint line for Indane, HP Gas and Bharat Gas

Official source · last verified 1 September 2026 — Indane, Bharatgas, HP Gas — toll free number for LPG complaints, National Portal of India. GetNyay is not affiliated with, endorsed by, or acting for any government department.

A leak is an emergency, not a complaint

If you can smell gas, stop reading and act: close the regulator knob, do not switch anything on or off, do not light anything, open the doors and windows, get everyone out, and call 1906 from outside. Electrical switches spark. Only once everyone is safe does any of the complaint machinery below matter. 1906 is the all-India LPG emergency number and works for Indane, HP Gas and Bharat Gas alike.

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All contact channels

Every channel below was read on an official page. Contact details change — the source for each is linked in the verification footer at the end of this page.

📞
LPG emergency — gas leakPhone
1906
A suspected or actual gas leak, at any hour. This is the all-India LPG emergency helpline, common to Indane, Bharatgas and HP Gas. Turn off the regulator, do not operate any switch, open the windows and get everyone out first.
📞
Common LPG complaint linePhone
1800-2333-555
Service complaints for any of the three companies — the National Portal of India lists a common toll-free number for Indane, Bharatgas and HP Gas complaints.
🏢
Your distributorIn person
The gas agency named on your subscription voucher
Delivery, booking, cylinder condition and overcharging — the distributor is the party actually responsible and the first place a complaint must go.

The escalation ladder, level by level

Work through these in order. Every forum above asks what you did below, and skipping a rung is the commonest reason a complaint is sent back.

  1. 1
    LPG distributor / gas agencyWait Not published nationally

    Your LPG distributor — the agency you book refills from.

    Your consumer number, the booking reference, the date, and what went wrong. Ask for a complaint number; a distributor complaint with no reference cannot be escalated.

  2. 2
    Indane (IndianOil) · HP Gas (HPCL) · Bharat Gas (BPCL)Wait Not published as one national figure

    The oil marketing company, through its toll-free line or its own portal.

    1800-2333-555 common line, plus each company’s portal

    The distributor name and code, the consumer number, and the distributor complaint reference. Say plainly that the distributor did not resolve it.

  3. 3
    Area / Regional Office of the oil marketing companyWait Not published

    The company’s area or regional office, and its nodal grievance channel.

    Both earlier references and the relief sought — a delivery, a refund of an overcharge, a replaced cylinder, or action against the distributor.

  4. 4
    CPGRAMS · District Consumer CommissionWait CPGRAMS 21 days; consumer complaint two years from the cause of action

    CPGRAMS, and the consumer commission where you want money back.

    pgportal.gov.in · e-jagriti.gov.in

    The cash memo showing what you were charged, and the notified price for that date if the complaint is overcharging.

Find your state’s grievance system

There is no single national number. The grievance system, phone, filing and tracking columns are filled in for 9 major states whose official pages we have read — a blank means we have not verified it, not that nothing exists.

The nodal grievance officer below each row is published by the Government of India for all 37 States and Union Territories, so that column is complete.

Andhra Pradesh
AP PGRS (Meekosam)
1902 (Andhra Pradesh)
File online →Track →Full guide →
Nodal officer:
CGO — Chief Minister’s Office
Contact:
0915 426 7973 · pgrs-helpdesk@ap.gov.in
Last verified:
1 September 2026
State source:
Srikakulam district (1100) and Annamayya district (1902)
Arunachal Pradesh
Nodal officer:
Joint Secretary
Contact:
0360 222 2222 · mari.angu@gov.in
Assam
Nodal officer:
State Nodal Officer / Joint Secretary, Administrative Reforms & Public Grievances
Contact:
0361 223 7323 · artassamdept@gmail.com
Bihar
Bihar Lok Shikayat Nivaran
1800 345 6284 (Bihar)
File online →Track →Full guide →
Nodal officer:
Deputy Secretary
Contact:
0612 221 5409 · publicgrievances-bih@gov.in
Last verified:
1 September 2026
State source:
Bihar Lok Shikayat — Contact Us
Chhattisgarh
Nodal officer:
Under Secretary
Contact:
0771 251 0974 · pgc-gad.cg@gov.in
Goa
Nodal officer:
Under Secretary (Public Grievances)
Contact:
0832 241 9864 · us-pgc.goa@nic.in
Gujarat
Nodal officer:
Principal Secretary
Contact:
0792 325 5969 · secartd@gujarat.gov.in
Haryana
CM Window Haryana
Filed at CM Window counters, e-Disha Kendras and Sub-Division Offices
Track →Full guide →
Nodal officer:
Nodal Officer, CPGRAMS (published as vacant)
Contact:
0172 274 0226 · supdt.cpgrams22@gmail.com
Last verified:
1 September 2026
State source:
Haryana Government — CM Window
Himachal Pradesh
Nodal officer:
Secretary — Administrative Reforms, Redressal of Public Grievances
Contact:
0177 262 0560 · rpgsecy-hp@nic.in
Jharkhand
Nodal officer:
Joint Secretary
Contact:
1800 345 6568 · pgportal.jhr@gmail.com
Karnataka
Nodal officer:
Under Secretary
Contact:
0802 203 2214 · us2dpar-js@karnataka.gov.in
Kerala
Nodal officer:
Under Secretary
Contact:
0471 270 3002 · priority.cmo@kerala.gov.in
Madhya Pradesh
CM Helpline Madhya Pradesh
181 (Madhya Pradesh)
181 from inside MP; +91 755-2555582 from outside
File online →Track →Full guide →
Nodal officer:
Director, CM Helpline
Contact:
0755 668 0020 · cmhelpline@mp.gov.in
Last verified:
1 September 2026
State source:
CM Helpline MP — Contact Us
Maharashtra
Aaple Sarkar Grievance Redressal
File online →Track →Full guide →
Nodal officer:
Deputy Secretary
Contact:
0222 202 5101 · hemant.mahajan@nic.in
Last verified:
1 September 2026
State source:
NeGD directory listing (portal only; no state helpline verified)
Manipur
Nodal officer:
Joint Secretary (Administrative Reforms)
Contact:
119402882539 · leiyaphi.kh@gov.in
Meghalaya
Nodal officer:
Commissioner and Secretary, Personnel and Administrative Reforms
Contact:
0364 250 0165 · cyril.diengdoh@gov.in
Mizoram
Nodal officer:
Nodal Officer, Good Governance Cell
Contact:
0389 233 5713 · ggcmiz@gmail.com
Nagaland
Nodal officer:
Senior Research Officer and State Nodal Officer
Contact:
0370 000 0000 · vechovo.tetseo@nic.in
Delhi (NCT)
Nodal officer:
Section Officer
Contact:
0112 337 9900 · paditi@gmail.com
Odisha
Nodal officer:
Deputy Secretary to Government
Contact:
0674 239 5760 · gapgpublicgrievance@gmail.com
Punjab
Nodal officer:
Additional Chief Secretary, Removal of Grievances
Contact:
0172 274 0611 · grievanceredressal2@gmail.com
Rajasthan
Rajasthan Sampark
Nodal officer:
Deputy Secretary
Contact:
0141 292 2825 · ds.rpg@rajasthan.gov.in
State source:
Portal name only; helpline not verified on an official page, so none is published
Sikkim
Nodal officer:
Joint Secretary
Contact:
035922000000 · gos.dopart@gmail.com
Tamil Nadu
Nodal officer:
Special Officer
Contact:
0442 567 1012 · cmcell@tn.gov.in
Telangana
Nodal officer:
Additional Secretary to General Administration Department
Contact:
0402 345 2888 · dysecy-pgr-gad@telangana.gov.in
Tripura
Nodal officer:
Joint Secretary
Contact:
0381 241 6040 · gaar.agt-tr@nic.in
Uttar Pradesh
Jansunwai — Samadhan (IGRS UP)
File online →Track →Full guide →
Nodal officer:
Joint Secretary
Contact:
0522 222 6350 · bhaskar.31532@gov.in
Last verified:
1 September 2026
State source:
Jansunwai — Samadhan portal (portal only; no helpline published)
Uttarakhand
CM Helpline Uttarakhand
1905 (Uttarakhand)
File online →Track →Full guide →
Nodal officer:
Additional Director
Contact:
0135 260 9532 · cm_helpline@uk.gov.in
Last verified:
1 September 2026
State source:
CM Helpline Uttarakhand portal
West Bengal
CMO Grievance Cell, West Bengal
8282082820 (West Bengal)
File online →Full guide →
Nodal officer:
Special Secretary
Contact:
0332 214 3655 · jointsecretarypar@gmail.com
Last verified:
1 September 2026
State source:
CMO West Bengal — help desk and email
Andaman & Nicobar
Nodal officer:
Assistant Secretary, Administrative Reforms Wing
Contact:
0319 223 2803 · asar-trg@and.nic.in
Chandigarh
Nodal officer:
Additional Secretary, Home
Contact:
0172 299 4524 · ashome-chd@chd.gov.in
Dadra & Nagar Haveli
Nodal officer:
Deputy Director-cum-Deputy Secretary
Contact:
0260 223 0460 · dshome-dd@ddd.gov.in
Daman & Diu
Nodal officer:
Deputy Director-cum-Deputy Secretary
Contact:
0260 223 0460 · dshome-dd@ddd.gov.in
Jammu & Kashmir
Nodal officer:
Under Secretary
Contact:
0194 248 3236 · qureshi.azee@jk.gov.in
Ladakh
Nodal officer:
Nodal Officer for CPGRAMS
Contact:
0198 225 7561 · gad.utladakh@ladakh.gov.in
Lakshadweep
Nodal officer:
Director
Contact:
0489 626 2274 · lak-adps@nic.in
Puducherry
Nodal officer:
Under Secretary, Administrative Reforms Wing
Contact:
0413 223 3361 · usar@py.gov.in

The helpline, portal, filing and tracking columns come from each state’s own official page, linked in the Last verified column — the central register is never used as evidence for a state helpline number. The nodal officer columns are reproduced from the Department of Administrative Reforms and Public Grievances register, pgportal.gov.in. Officers are transferred — address correspondence to the designation, not the name. GetNyay is not affiliated with, endorsed by, or acting for any government department.

How the process runs

  1. 1
    Complain to the distributor first

    The agency named on your subscription voucher is the responsible party for delivery, weight, price and cylinder condition. Give your consumer number and get a complaint reference.

    then: if the distributor does not resolve it
  2. 2
    Take it to the oil marketing company

    On 1800-2333-555, or through your company’s own portal. Quote the distributor name and code and the earlier reference.

    then: if the company route stalls
  3. 3
    Area or regional office

    The company tier above the distributor, which appoints and can act against the agency.

    then: if you want money back rather than the service
  4. 4
    Consumer commission

    LPG is a paid service. Short delivery, overcharging above the notified price and refusal of supply are all deficiency in service, at e-Jagriti within two years.

What this system will not take up

Filing one of these wastes the whole period — it is closed on that ground alone.

  • Anything pending before a court.
  • Piped natural gas (PNG) supplied by a city gas distributor — a different service with a different regulator route.
  • A dispute with a private appliance seller or a stove mechanic, which is not the LPG distributor.
  • A claim for compensation, which the distributor and the company cannot award — that is the consumer commission.

What to have ready before you complain

Assemble these first. A complaint that opens with the identifying numbers gets routed; one that opens with how long this has been going on gets a template reply.

  • Your LPG consumer number, which is printed on the subscription voucher and every refill invoice.
  • The distributor name and code — the agency you actually book from.
  • The refill booking reference and the date it was booked.
  • The cash memo or invoice for the last delivery, showing the amount charged.
  • For an overcharging complaint, the notified retail price for your area on that date.
  • Photographs of a damaged cylinder, a broken seal, or a leaking regulator.
  • The complaint or Service Request number issued when you first complained.

Timelines at a glance

How long to wait at each stage, and where that period comes from.

StageWindowWhere it comes from
Gas leakImmediate — call 1906All-India LPG emergency helpline
Distributor service complaintNo single national figure publishedRecord your own dates and the complaint reference
CPGRAMS, if filed in parallel21 days, with an interim reply if longerCPGRAMS FAQ
Consumer complaint, from the cause of actionTwo yearsConsumer Protection Act, 2019

Common complaints handled here

Refill booked but not delivered
Charged more than the notified retail price
Cylinder underweight or seal broken on arrival
Delivery refused unless an accessory is bought
Gas leak from cylinder, regulator or hose
New connection or transfer delayed
Subsidy not credited to the bank account
Distributor behaviour or refusal to register a complaint

Who runs this, and who is above it

Ministry of Petroleum and Natural Gas, Government of India

Indane, HP Gas and Bharat Gas are the LPG brands of IndianOil, HPCL and BPCL — public sector oil marketing companies under the Ministry of Petroleum and Natural Gas. Your distributor is an appointed agency, not the company itself, which is why a complaint about a distributor is escalated to the company rather than settled by the distributor alone.

https://www.india.gov.in/services/details/indane-bharatgas-hp-gas-toll-free-number-for-lpg-complaints →

If they ignore you — where to go next

What each forum costs and what it needs before it will take your case.

Oil marketing company area or regional officeFree

The distributor complaint reference, the consumer number, and what remains undone.

CPGRAMS — pgportal.gov.inFree

A central record with a 21-day norm and a 30-day appeal window.

District Consumer Commission — e-JagritiNo fee where the consideration paid is up to ₹5 lakh

The cash memo and the consumer number. LPG is a paid service, so short delivery, overcharging or refusal of supply is actionable as deficiency in service.

Frequently asked questions

What is the LPG gas leak emergency number?

1906, at any hour, anywhere in India, for Indane, HP Gas and Bharat Gas alike. Before calling, close the regulator knob, avoid touching any electrical switch, open the doors and windows and get everyone out of the room — then call from outside. A leak is an emergency and should never be filed as an ordinary service complaint.

What is the common LPG complaint number for all gas companies?

The National Portal of India lists a common toll-free number, 1800-2333-555, for LPG complaints across Indane, Bharatgas and HP Gas. That is unusual and useful: you do not need to know which company runs your agency to raise a complaint. Each company also runs its own portal, and your distributor remains the first place to complain about delivery or price.

My distributor charged more than the printed price. What can I do?

Say so explicitly, because LPG retail price is notified and the distributor is not free to vary it. Keep the cash memo showing what you were charged, note the notified price for your area on that date, and complain first to the distributor, then to the company. Overcharging is also straightforward deficiency in service at a consumer commission, where you can recover the excess.

The delivery man insisted I buy a pipe or a stove. Is that allowed?

Tying a refill delivery to the purchase of an accessory is a complaint worth making in exactly those words, to the distributor and then to the oil marketing company, because it is the company that appoints the agency and can act against it. Note the date, the delivery person and what you were told, and keep the cash memo.

How do I complain about my gas agency itself?

To the oil marketing company above it — the distributor is an appointed agency, not the company. Use the common complaint line or the company’s own portal, give the distributor name and code from your subscription voucher, and describe the conduct rather than only the incident. Filing on CPGRAMS in parallel adds a 21-day norm and a 30-day appeal.

Can I claim compensation for an undelivered or underweight cylinder?

Not from the distributor complaint process, which delivers the service or explains. Compensation is a consumer commission matter, and LPG is squarely a paid service, so short delivery, overcharging or refusal of supply is deficiency in service. No filing fee where the consideration paid is up to ₹5 lakh, within two years of the cause of action.

Letter and notice formats

Full sample letters you can adapt, or generate your own with your facts filled in — free.

Create your own — freeEvidence checklist

Related escalation guides

Indane gas complaint
IndianOil — portal and distributor route.
HP Gas complaint
HPCL — portal and grievance route.
Bharat Gas complaint
BPCL — SmartLine and portal.
File a consumer complaint online
Where you want money back.
Details last verified 1 September 2026

Every contact detail on this page was read on an official page — primarily Indane, Bharatgas, HP Gas — toll free number for LPG complaints, National Portal of India. Government contact details change without notice. If something here is out of date, tell us and we will check it.

What we deliberately left blank (4)
  • — Company websites were not reachable when this page was built — HPCL returned 403, IndianOil a redirect, and the BPCL portal was not read. The numbers here are corroborated across the National Portal of India listing and consumer material rather than read on each company’s own page. Verify on your own company’s site before relying on a specific number.
  • — A national redress period for LPG service complaints, which does not appear to be published as one figure.
  • — Distributor and area office contact details, which are agency-specific and are on your subscription voucher.
  • — Current notified LPG retail prices, which change monthly and by location.
Disclaimer: GetNyay is an AI legal drafting platform, not a law firm, and this page is not legal advice. It reproduces publicly available escalation information for consumer awareness. Officer names, contact details and timelines change — verify from the official source linked above before you rely on anything here.
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