Consumer Complaint Format India

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, [DISTRICT], [STATE]

Consumer Complaint No. _______ of 20__

IN THE MATTER OF:

[Your Full Name],
son/daughter/wife of [Father's or Husband's Name],
aged [Age] years, residing at
[Your Complete Address, City, State – PIN]                        ... COMPLAINANT

VERSUS

[Opposite Party Name],
through its Managing Director / Authorised Signatory,
[Registered Office Address, City, State – PIN]              ... OPPOSITE PARTY

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

MOST RESPECTFULLY SHOWETH:

1. That the Complainant is a consumer within the meaning of Section 2(7) of the
   Consumer Protection Act, 2019, having availed of the goods/services of the
   Opposite Party for consideration of Rs. [Amount].

2. That on [DD/MM/YYYY], the Complainant [purchased / booked / subscribed to]
   [describe the goods or services] from the Opposite Party for a consideration
   of Rs. [Amount], vide Invoice/Order No. [XXXX] dated [DD/MM/YYYY]. A copy of
   the invoice is annexed as ANNEXURE A-1.

3. That the Opposite Party [describe the deficiency in service or defect in
   goods: failed to deliver / delivered a defective product / refused a refund
   despite an accepted return / did not honour the warranty / charged more than
   the agreed amount].

4. That on [DD/MM/YYYY], the Complainant approached the Opposite Party's customer
   care and lodged a complaint, registered as Reference No. [XXXX]. A copy of the
   acknowledgement is annexed as ANNEXURE A-2.

5. That despite repeated follow-ups on [dates], and a legal notice dated
   [DD/MM/YYYY] sent by Speed Post with Registration (a copy of which, with
   the postal receipt and tracking record, is annexed as ANNEXURE A-3), the
   Opposite Party has failed and neglected to redress the grievance.

6. That the acts of the Opposite Party amount to a deficiency in service within
   the meaning of Section 2(11) of the Act, and/or an unfair trade practice
   within the meaning of Section 2(47) of the Act.

7. JURISDICTION: That this Hon'ble Commission has pecuniary jurisdiction as the
   value of the goods/services paid as consideration is Rs. [Amount], which is
   within the limit prescribed under Section 34 of the Act. This Hon'ble
   Commission has territorial jurisdiction under Section 34(2) as the Complainant
   resides at [City] and/or the cause of action arose at [City].
   [Check current pecuniary limits notified under the Act.]

8. LIMITATION: That the cause of action arose on [DD/MM/YYYY] and continues to
   subsist. The present complaint is filed within the period of two years
   prescribed under Section 69 of the Act.

9. That the Complainant has not filed any other complaint in respect of the same
   subject matter before any court, tribunal or forum.

PRAYER:

It is therefore most respectfully prayed that this Hon'ble Commission may be
pleased to:

(a) Direct the Opposite Party to refund Rs. [Amount] to the Complainant together
    with interest at [X]% per annum from [DD/MM/YYYY] till realisation;
(b) Direct the Opposite Party to pay Rs. [Amount] as compensation for the
    deficiency in service and the mental agony and harassment caused;
(c) Direct the Opposite Party to pay Rs. [Amount] towards the costs of these
    proceedings;
(d) Pass such other order as this Hon'ble Commission may deem fit in the facts
    and circumstances of the case.

AND FOR THIS ACT OF KINDNESS, THE COMPLAINANT SHALL EVER PRAY.

Place: [City]                                              [Signature]
Date : [DD/MM/YYYY]                                     [Your Full Name]
                                                            COMPLAINANT

VERIFICATION

I, [Your Full Name], the Complainant above named, do hereby verify that the
contents of paragraphs 1 to 9 of the above complaint are true and correct to the
best of my knowledge and belief, that no part of it is false, and that nothing
material has been concealed therefrom.

Verified at [City] on this [DD] day of [Month], 20[YY].

                                                            [Signature]
                                                        [Your Full Name]
                                                            COMPLAINANT

LIST OF ANNEXURES:
A-1  Invoice / order confirmation dated [DD/MM/YYYY]
A-2  Customer care complaint acknowledgement, Ref. No. [XXXX]
A-3  Legal notice dated [DD/MM/YYYY] with postal receipt and tracking
A-4  Bank statement showing payment of Rs. [Amount]
A-5  Photographs / screenshots evidencing the defect or deficiency