Andhra Pradesh PGRS (Meekosam / Spandana) Complaint Guide
Andhra Pradesh government pages currently use PGRS, Meekosam and Spandana for the same grievance machinery, and publish more than one helpline number. Here is what each name and number actually refers to, with the official page behind each one.
- Who to contact first
- The department officer your grievance is routed to in your district, through the Andhra Pradesh Public Grievance Redressal System — branded both as Meekosam and as Spandana.
- How to reach them
- Call 1902, file at a Grama or Ward Sachivalayam, use the mobile app or the web portal at meekosam.ap.gov.in or spandana.ap.gov.in, or attend the Collectorate grievance day on a Monday.
- How long to wait
- The portals do not publish a single disposal period. Keep the grievance number you are issued and measure from the date on it.
- If they ignore you
- Take the grievance number to Spandana Monday at your Collectorate and raise it in person — an in-person hearing before the Collector or Joint Collector is the strongest lever this system has. Then escalate to the Public Grievance Redressal Cell at the CM Office and file on CPGRAMS in parallel.
Official source · last verified 1 September 2026 — PGRS — Public Grievance Redressal System, Government of Andhra Pradesh. GetNyay is not affiliated with, endorsed by, or acting for any government department.
Andhra Pradesh government websites do not use one settled name. The Tirupati district page calls it the Public Grievance Redressal System (PGRS) and links to meekosam.ap.gov.in. The Srikakulam district page presents it as Meekosam and publishes a 1100 toll-free number. The Annamayya district page describes Spandana as a one-stop grievance platform and references the 1902 call centre. The portal itself is titled “PGRS – Public Grievance Redressal System”. Treat all three names as pointing at the same grievance machinery rather than assuming one has replaced the others — and file once, keeping the single grievance number you are issued.
Generate a AP PGRS (Meekosam) complaint letter — free, Word & PDF
Answer a few questions and GetNyay drafts the complete letter with your registration number, an evidence checklist and the escalation timeline filled in. No payment, no signup.
Word & PDF · No signup
Andhra Pradesh’s grievance machinery appears on official pages as PGRS, as Meekosam and as Spandana — all three are in current use and none has been declared obsolete. The portal is meekosam.ap.gov.in; 1902 and 1100 are both published as helpline numbers on different official pages, so try your own district’s first. File once, not twice. Register on 1902, at a Grama or Ward Sachivalayam, on the app or the portal, and keep the grievance number. When a grievance stalls, the strongest move is not another online submission but taking that number to Spandana Monday, the weekly grievance day at your District Collectorate, where the Collector or Joint Collector hears it in person.
Key takeaways
- PGRS, Meekosam and Spandana all appear on current AP government pages for the same machinery. Do not treat any of them as obsolete — file once, under whichever name your district uses.
- Two helpline numbers are officially published: 1902 on Spandana and PGRS sources, 1100 on the Srikakulam Meekosam page. Try your own district’s number first.
- Spandana Monday at the District Collectorate is an in-person hearing before the Collector or Joint Collector — the most effective and least used channel.
- No single disposal period is published, so your grievance number and its date are the only clock you have.
- The Collectorate hearing runs on paper. Take printed copies, not a phone full of screenshots.
All contact channels
Every channel below was read on an official page. Contact details change — the source for each is linked in the verification footer at the end of this page.
The escalation ladder, level by level
Work through these in order. Every forum above asks what you did below, and skipping a rung is the commonest reason a complaint is sent back.
- 1Concerned department officerWait Not published as a single figure
The department officer your grievance is routed to in your district.
The department, the district and mandal, the identifying number the matter turns on, and one sentence on what you want done. Keep the grievance number issued to you.
- 2Spandana Monday, District CollectorateWait Weekly — every Monday
The Collector or Joint Collector, in person, at the Monday grievance day.
The grievance number, the date it was registered, and the one document that shows nothing has been done. This is a hearing, so bring paper, not a story.
- 3PGR Cell, CMO Block-01, A.P. State SecretariatWait Not published
The Public Grievance Redressal Cell at the Chief Minister’s Office, Velagapudi.
09154267973 · pgrs-helpdesk@ap.gov.in
The grievance number, the dates, what was recorded against it, and the relief still outstanding.
- 4Centralised Public Grievance Redress and Monitoring SystemWait 21 days, with an interim reply if longer; appeal within 30 days of disposal
CPGRAMS, in parallel rather than instead.
pgportal.gov.in
The same facts, quoting the AP grievance number so the records point at each other.
How the process runs
- 1Register a grievance
Call 1902, file at meekosam.ap.gov.in, use the app, or go to a Grama or Ward Sachivalayam or a Meeseva centre. A grievance number is issued.
then: routed to the department officer for your district - 2Keep the grievance number
It is how the system identifies your matter across every channel. Without it, a call to 1902 cannot be connected to what you filed.
then: the department acts, or the grievance stalls - 3Take it to the Collectorate grievance day
The weekly grievance day lets you put the grievance number and one document directly before the Collector or Joint Collector. Confirm locally that it is being held that week.
then: if it is still not resolved - 4Escalate to the PGR Cell at the CM Office
The Public Grievance Redressal Cell at CMO Block-01, Velagapudi, and CPGRAMS in parallel for a 21-day norm and a 30-day appeal.
What this system will not take up
Filing one of these wastes the whole period — it is closed on that ground alone.
- Anything pending before a court.
- Complaints against private companies rather than government offices.
- Private and family disputes between individuals.
- A claim for compensation — the consumer commission is the forum with that power.
What to have ready before you complain
Assemble these first. A complaint that opens with the identifying numbers gets routed; one that opens with how long this has been going on gets a template reply.
- The grievance number issued on registration, with its date.
- The department, district and mandal as the system names them.
- The identifying number the matter turns on — ration card, Aadhaar-linked scheme number, survey number, application or consumer number.
- Any earlier grievance number for the same matter.
- Dated photographs where physical work is involved, and a second set after any claimed completion.
- A printed copy of everything, for the Monday grievance day — that hearing runs on paper.
Timelines at a glance
How long to wait at each stage, and where that period comes from.
| Stage | Window | Where it comes from |
|---|---|---|
| Departmental disposal | Not published as a single figure | AP PGRS. Measure from the date on your grievance number |
| Spandana Monday at the Collectorate | Weekly | Grievance day held at the district Collectorate on Mondays |
| CPGRAMS, if filed in parallel | 21 days, with an interim reply if longer | CPGRAMS FAQ. A state grievance is forwarded to the State Government |
| CPGRAMS appeal after disposal | 30 days from disposal | CPGRAMS FAQ |
| Consumer complaint, from the cause of action | 2 years | Consumer Protection Act, 2019 |
Common complaints handled here
Who runs this, and who is above it
Public Grievance Redressal Cell, Chief Minister’s Office, Government of Andhra Pradesh
The Government of India lists Andhra Pradesh’s nodal public grievance contact as the Public Grievance Redressal Cell at CMO Block-01 of the A.P. State Secretariat at Velagapudi. That is the office above the district machinery, and it is the right address once the Collectorate route has been tried and has not worked.
https://spandana.ap.gov.in/ →If they ignore you — where to go next
What each forum costs and what it needs before it will take your case.
The grievance number and one document. An in-person hearing before the Collector or Joint Collector is the strongest lever in this system and it costs a morning.
09154267973, pgrs-helpdesk@ap.gov.in. Quote the grievance number and the dates.
Forwarded to the State Government, but carries a 21-day norm and a 30-day appeal window the state route does not publish.
Only where you paid for the service and want relief or compensation.
Frequently asked questions
Meekosam, Spandana or PGRS — which one is current?
All three are in current use on Andhra Pradesh government websites, which is why the question keeps coming up. The portal at meekosam.ap.gov.in is titled “PGRS – Public Grievance Redressal System”; district pages variously present the same machinery as PGRS, as Meekosam, or as Spandana. None of them is safe to call obsolete on the evidence available. What matters practically is that you file once and keep the single grievance number — people who file under one name, are told to check “the other portal”, and file again end up with two live grievances on one matter.
Is the AP grievance helpline 1902 or 1100?
Both appear on official Andhra Pradesh pages, so do not treat either as having replaced the other. 1902 is published as the call centre for general grievances on Spandana and district sources. 1100 is published on the Srikakulam district Meekosam page, which states the petitioner can call that toll-free number about the petition. Try the one on your own district’s page first. A third number, 1800-425-4440, circulates online; we could not verify it on any official page and therefore do not publish it.
What is the Collectorate grievance day — PGRS Monday or Spandana Monday?
Both names describe the same thing: a weekly grievance day held at the district Collectorate on Mondays, where citizens bring grievances directly to the Collector or Joint Collector. The Tirupati district page calls it “PGRS Monday”; other district pages call it Spandana Monday. It is the most effective part of the system and the least used by people who file online and then wait. Confirm locally that it is being held that week before travelling.
How do I check my Meekosam grievance status?
With the grievance number issued when you registered, on meekosam.ap.gov.in or spandana.ap.gov.in. Keep that number safe: it is how the system identifies your matter across every channel, and without it a phone call to 1902 cannot easily be connected to what you filed.
How long does an AP grievance take?
The portals do not publish a single disposal period covering all subjects, so there is no state figure to quote and we will not invent one. Note the date on your grievance number and measure from it. Filing the same facts on CPGRAMS in parallel gives you a period you can rely on — 21 days, with an interim reply if longer, and 30 days to appeal after disposal.
Can I file a grievance at a Sachivalayam instead of online?
Yes. The Grama and Ward Sachivalayam network is a published channel for the system, and for many people it is the most practical one — the staff there can register the grievance for you and it is close to home. Ask for the grievance number before you leave, and write it down; everything afterwards depends on it.
Is AP PGRS free?
Yes. Registering at a Sachivalayam, calling 1902, filing on the portal or app, and attending the Monday grievance day are all free, and no lawyer is involved. Any demand for money to register or expedite a grievance should be treated as a warning sign. The drafting help on this page is free as well — Word and PDF, no payment and no signup.
PGRS, Meekosam, Spandana — all three are in current official use
Andhra Pradesh runs one public grievance redressal machinery under three names that all appear on current government websites, which is the single most confusing thing about complaining in this state. The portal at meekosam.ap.gov.in is titled “PGRS – Public Grievance Redressal System”. The Tirupati district page calls the service PGRS and links to that portal. The Srikakulam district page presents it as Meekosam. The Annamayya district page describes Spandana as a one-stop grievance redressal platform. None of these is a dead brand you can safely ignore, and none has been declared to replace the others — they are labels on the same queue.
This causes a specific and avoidable problem. Somebody files on one portal, is told by an office to "check on the other one", cannot find their grievance there, and files again. They now hold two grievance numbers for the same matter. Each can then be disposed of by pointing at the other, neither carries the full history, and the older one — the one with the useful, longer-lapsed date — is usually the one that gets closed.
If you already have two, work out which is older, use that one from then on, and say plainly in your next submission that a second grievance exists and give its number so the two can be read together. If you have one, keep it and resist the urge to start again when nothing seems to be happening.
Whichever portal you filed on, the grievance number you were issued is the identifier for the whole system. Quote it on the phone, at the Sachivalayam and at the Collectorate.
Spandana Monday: the channel that actually moves things
Every Monday the district Collectorate holds a grievance day, where citizens can bring a matter directly to the Collector or the Joint Collector. In a system where online grievances can circulate for weeks, this is a genuinely different kind of channel: a person with authority over the district looks at your paper while you are standing there.
It is also, in practice, the least used route by the people who most need it, because filing online feels like the modern option and turning up feels old-fashioned. The reverse is true. An online grievance is one row in a queue. A grievance raised at the Collectorate with an existing grievance number and a document that shows nothing has been done is a question that has to be answered in the room.
Prepare for it as you would for a hearing, because that is what it is. Take printed copies — the Collectorate runs on paper, and scrolling a phone at a crowded grievance day helps nobody. Keep the case to three sentences: what you asked for, when you asked, and what has not happened. Put the grievance number at the top of the page in large figures so it can be noted without asking you.
- 1Check locally that the grievance day is being held that week before travelling, particularly around holidays.
- 2Print your grievance: the grievance number and date at the top, then three sentences of facts.
- 3Attach one document that proves the point — the application receipt, the record extract, the dated photograph.
- 4Take a spare copy for yourself and ask for an acknowledgement or endorsement on it.
- 5Note what you are told and by whom, with the date. That note is what you quote if you have to escalate afterwards.
- 6Follow up the same week in writing to pgrs-helpdesk@ap.gov.in, referring to the Monday hearing and the grievance number.
A grievance day handles a large number of people in a short morning. The person who gets a decision is the one whose paper can be understood in fifteen seconds.
Which channel to use, and what each leaves you holding
Andhra Pradesh offers more ways in than most states, and they differ mainly in what evidence survives afterwards.
| Channel | Detail | Best for | What you keep |
|---|---|---|---|
| Call centre | 1902 | Speed, and checking on an existing grievance | Only what you write down — ask for the number |
| Sachivalayam | Grama or Ward secretariat | Filing close to home, with staff help | The grievance number; ask before leaving |
| Portal | meekosam.ap.gov.in or spandana.ap.gov.in | Filing in writing with attachments | Your own text and uploads on the file |
| Mobile app | Spandana / Meekosam app | Registering and tracking on a phone | The same record as the portal |
| Collectorate | Spandana Monday grievance day | An unresolved grievance, heard in person | An acknowledged paper copy, if you ask |
Writing a grievance that survives its first week
The routing in Andhra Pradesh is by department, district and mandal, and a grievance that names those imprecisely spends its whole period in the wrong queue. Beyond that, the discipline is the same one that works everywhere: ask for a defined outcome rather than describing a difficulty.
- Name the department that holds your file, the district and the mandal.
- Open with the identifier — ration card number, survey number, application number, consumer number, scheme sanction number.
- State the entitlement, not the hardship: a decision on an application, a correction to a record, release of a sanctioned benefit.
- Give the village or ward and a landmark for anything physical.
- Attach the underlying document at the time of filing rather than promising it later.
- Write down the grievance number and its date the moment you receive it.
When the Collectorate route has also failed
Above the district there is a named central contact. The Government of India lists Andhra Pradesh’s nodal public grievance officer at the Public Grievance Redressal Cell, CMO Block-01, A.P. State Secretariat, Velagapudi, with a phone number and the email pgrs-helpdesk@ap.gov.in. Write there once the district route has genuinely been tried, and say that it has — a letter that shows you attended the grievance day and what happened there is far stronger than one that goes straight to the Secretariat.
File the same facts on CPGRAMS at pgportal.gov.in in parallel. It is forwarded back to Andhra Pradesh rather than decided centrally, but it attaches a 21-day redress norm, an interim-reply requirement and a 30-day right of appeal that the state route does not publish.
And keep the boundary in mind. None of this can award you money. Where the grievance concerns a service you paid for and what you want is compensation rather than the service, the District Consumer Commission is the forum with that power, with no filing fee where the consideration paid is up to ₹5 lakh and a two-year limitation running from the cause of action.
Worked examples
Example 1: A ration card cancelled without notice
- Problem
- Ration card shows as cancelled; family removed from the list
- Filed
- Online; grievance number retained
- Six weeks later
- No change, no communication
- 1.Do not re-file on the other portal — it is the same system and you would end up with two numbers.
- 2.Print one page: the grievance number and date at the top, then three sentences — card number, date it showed as cancelled, no reason communicated.
- 3.Attach the card copy or the record extract showing the cancellation.
- 4.Take it to the Collectorate on Monday and ask for the reason for cancellation and restoration if no valid ground exists.
- 5.Ask for an endorsement on your spare copy, and follow up the same week to pgrs-helpdesk@ap.gov.in quoting the grievance number and the hearing date.
The demand becomes specific — a reason, or restoration — and it is put to somebody with district authority rather than added to an online queue.
Example 2: Two grievance numbers on one matter
- Situation
- Filed on Spandana in March, again on Meekosam in June
- Result
- Two live grievance numbers, same housing sanction
- Risk
- Each closed by pointing at the other
- 1.Identify the older number — it carries the longer lapse, which is the useful fact.
- 2.Use only that number from now on, in every channel.
- 3.In your next submission, state that a second grievance was filed in June, give its number, and ask that the matter be decided on the older one.
- 4.At the Monday grievance day, put both numbers on the printed page with the older one first.
- 5.Do not file a third under any circumstances.
The duplication stops being a weakness the department can use and becomes a documented request to consolidate onto the older, more overdue grievance.
More questions about this page
Can I attend Spandana Monday for someone else?▼
Does the AP grievance system cover complaints against private companies?▼
What if the Sachivalayam staff will not register my grievance?▼
Official sources checked
The statutes, rules and regulator pages the statements on this page were checked against.
- The Department of Administrative Reforms and Public Grievances listing of the named officer, designation, office, phone and email who receives a grievance at state level. The source for every officer row in the state table.
- A 21-day redress norm with an interim reply where longer is needed, a 30-day appeal window from disposal, and the rule that grievances against a State or UT are forwarded to that government.
Letter and notice formats
Full sample letters you can adapt, or generate your own with your facts filled in — free.
Related escalation guides
Every contact detail on this page was read on an official page — primarily PGRS — Public Grievance Redressal System, Government of Andhra Pradesh. Government contact details change without notice. If something here is out of date, tell us and we will check it.
What we deliberately left blank (5)
- — The disposal period in days — no single figure is published across subjects.
- — The internal escalation stages inside the AP system, and the officer designations at each.
- — Whether the Monday grievance day is held in every district on the same schedule throughout the year — confirm locally before travelling.
- — The form of the grievance reference issued on registration; we describe it only as the grievance number, since the acronym used for it appears only on non-government sites.
- — The number 1800-425-4440, which circulates online for AP grievances — it could not be verified on any official page, so it is not published here.