ICICI Bank Complaint Letter Generator India

To,
The Head – Customer Service,
ICICI Bank Limited,
[Branch / Regional Office Address, City – PIN]

Copy to: The Principal Nodal Officer, ICICI Bank Limited

Date: [DD/MM/YYYY]

Subject: Formal complaint – ICICI Bank Account No. [XXXXXXXXXXXX] – Service Request No. [SRXXXXXXXX] remains unresolved – Rs. [Amount]

Dear Sir / Madam,

I, [Your Full Name], residing at [Your Complete Address], hold Account No.
[XXXXXXXXXXXX] with ICICI Bank (IFSC: [ICIC000XXXX]). I am escalating a grievance
that has not been resolved through the first level of the Bank's three-tier
grievance redressal process.

PARTICULARS:
• Account Number       : [XXXXXXXXXXXX]
• Service Request No.  : [SRXXXXXXXX] dated [DD/MM/YYYY]
• Date of transaction  : [DD/MM/YYYY]
• Amount in dispute    : Rs. [Amount]
• Channel              : [iMobile / Internet Banking / ATM / Debit Card /
                         Credit Card / UPI / Branch]

FACTS:
On [DD/MM/YYYY], [describe what happened — the amount debited, the transaction
that failed, the charge that was applied, or the instruction that was not carried
out]. I raised Service Request No. [SRXXXXXXXX] on [DD/MM/YYYY]. The request was
[closed on [DD/MM/YYYY] without resolution / has remained open for [NN] days /
was answered with a response that does not address the transaction in question].

WHY THE MATTER REMAINS UNRESOLVED:
[Be specific: the reply referred to a different transaction; the amount credited
was Rs. [X] against a debit of Rs. [Y]; the Bank asked for documents that were
already submitted on [date]; no reply was received within the period stated in
the acknowledgement.]

APPLICABLE RBI POSITION:
The RBI requires banks to acknowledge and resolve customer complaints within
defined timelines, to auto-reverse failed transactions within the prescribed Turn
Around Time with per-day compensation for delay, and to limit customer liability
for unauthorised electronic transactions that are promptly reported.
[Check current RBI circulars on rbi.org.in.]

RELIEF SOUGHT:
1. Credit of Rs. [Amount] to Account No. [XXXXXXXXXXXX].
2. Compensation for the delay in reversal, as prescribed.
3. Reversal of any consequential charges or adverse credit reporting.
4. A speaking reply within 30 days, stating the Bank's findings.

If this escalation does not produce a resolution within 30 days, I shall approach
the RBI Integrated Ombudsman at cms.rbi.org.in, enclosing this letter and the
Bank's reply or the record of its absence.

ENCLOSURES:
1. Account statement extract with the disputed entry highlighted
2. Copy of Service Request No. [SRXXXXXXXX] and its acknowledgement
3. Email correspondence with the Bank
4. Identity and address proof

Yours faithfully,

[Signature]
[Your Full Name]
Account No. [XXXXXXXXXXXX]
Mobile: [+91 XXXXXXXXXX]
Email: [your@email.com]
Place: [City]